Resolve a failed event sync

If an event you recorded does not appear on a unit timeline, it usually failed validation or was submitted against the wrong unit identifier.

Check the identifier

Confirm the unit identifier in your submission matches an existing unit. A typo in a batch or serial number is the most common cause of a missing event.

Retry safely

Event submission is idempotent when you include the original event reference, so retrying will not create a duplicate. If the event still does not land, contact support with the event reference and timestamp.